Last updated: 21 July 2026

Tendermunch ("we," "us," "our") operates the website tendermunch.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By using our Site or placing an order, you agree to the collection and use of information as described here.

1. Information We Collect

Information you provide directly:
- Name, phone number, email address, and delivery address
- Account login details, if you create an account
- Order history and preferences
- Payment details (processed securely — see Section 4)
- Any messages you send us via WhatsApp, email, phone, or contact forms
- Newsletter sign-up email address, if you subscribe

Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on Site, and referring pages
- Cookies and similar tracking technologies (see our [Cookie Policy](#))

2. How We Use Your Information

We use your information to:
- Process and deliver your orders
- Communicate with you about your order status, delivery, or support requests
- Send newsletters or promotional updates, where you've opted in (you can unsubscribe anytime)
- Maintain and improve your account and order history
- Improve our Site, products, and delivery service
- Detect and prevent fraud or misuse of our Site
- Meet legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with:
- Delivery riders/logistics partners, to fulfil your order
- Payment processors, to complete card/online transactions securely
- Service providers who help us run the Site (e.g., hosting, WhatsApp Business messaging)

4. Payment Information

Card and online payments are processed through secure, third-party payment gateways. Tendermunch does not store your full card details on our servers. Cash on delivery (COD) payments are collected by our rider at the time of delivery.

5. Data Retention

We retain your account and order information for as long as your account is active or as needed to fulfil orders, resolve disputes, and comply with our legal obligations.

6. Your Choices

- Account information: You can review and update your account details anytime by logging in.
- Newsletter: You can unsubscribe using the link in any email we send, or by contacting us directly.
- Access or deletion requests: You may contact us to request access to, correction of, or deletion of your personal data, subject to any legal or operational requirements that require us to retain certain records.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:
- Email: tendermunch@gmail.com
- Phone/WhatsApp: 0326-2388654