Frequently Asked Questions

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How do I place an order?

Browse our shop by category Beef, Chicken, Mutton, Veal, or Steaks add your chosen cuts and weights to your cart, and check out online. You can also reach us directly on WhatsApp if you'd rather order that way.

Do I need an account to order?

You can check out as a guest, but creating an account lets you track your orders, save your delivery details, and reorder your usual cuts faster.

Can I customize a cut or request a specific weight?

Most products come with weight options (0.5 kg, 1 kg, 2 kg, etc.) right on the product page. For anything more specific, message us on WhatsApp before ordering and we'll do our best to accommodate it.

Where do you deliver?

All over Karachi except Korangi, Landhi, Kemari and Liyari.

How long does delivery take?

We deliver next day on orders placed within our cut-off window. Place your order today, and it reaches your door the next day.

Why is there no delivery on Tuesdays and Wednesdays?

Tuesday and Wednesday are our meatless days a deliberate pause in sourcing and cutting so everything delivered the rest of the week stays fresh. No orders go out on these two days.

Can I choose a delivery time slot?

Let us know your preferred window when ordering or via WhatsApp, and we'll do our best to match it. Exact slot selection may vary based on your area and route that day.

What payment methods do you accept?

Cash on delivery (COD) and card/online payment at checkout.

Is online payment secure?

Yes, we use standard secure payment technology for all card and online transactions.

What if I'm not happy with my order?

We follow a doorstep-checking policy. Inspect your order when it arrives if it's not up to the mark, hand it back to the rider right then and there. Once you've accepted and the rider has left, we're unable to offer a return or exchange, so please do check before accepting.

Is your meat fresh, or frozen?

We source fresh and cut close to delivery we're not running a long-term frozen inventory model.

What if I received the wrong item?

Doorstep checking is exactly for this flag it immediately with the rider so it can be corrected on the spot. Also feel free to message us on WhatsApp right away so we're aware.

How do I contact Tendermunch?

WhatsApp or call us at 0326-2388654, or email tendermunch@gmail.com. We're also on Facebook, Instagram, and YouTube @tendermunch.

Didn't find your answer? Message us on WhatsApp 0326-2388654 we will respond promptly.